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  2. Payment Delivery Options

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Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.
You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.

Trustly

Trustly offers bank payments and credit transfers in a secure, simple and fast manner between consumers and e-merchants. Payments and credit transfers via Trustly are made immediately. Trustly is always free to use and no registration is required for users. Visit www.trustly.com for more information.

Delivery options

Amway offers a variety of delivery options. Optimise your costs by choosing the right one for your order size and location. Available options include:

Home delivery

Define your home and optional addresses in "my addresses" section. You can choose it directly while placing your order.

One-time address

Insert delivery address directly while placing your order.

Pickup at an OMNIVA parcel terminal

Collect order from an OMNIVA parcel terminal. Find an OMNIVA parcel terminal near you.
 

Delivery Fees

Depending on delivery service and order value, you’ll be charged as per the below:

CARRIERS DELIVERY SERVICE BENEFIT from FREE Shipping DELIVERY FEE
DPD Home Delivery For orders above
50,00 EUR (incl. VAT);
For Registered Customers above 49,00 EUR (incl. VAT);		 7,20 EUR
(incl. VAT)
OMNIVA  Parcel Locker Delivery For orders above
50,00 EUR (incl. VAT);
For Registered Customers above 49,00 EUR (incl. VAT);		 6,00 EUR
(incl. VAT)

Frequently Asked Questions

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?

DPD Private Home Delivery  - Order All day - Leadime 2 - 3 working days
Omniva Parcel Locker Delivery - Order All day - Leadtime 2 - 3 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.

How does parcel tracking work?

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site.
 There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, calling the Amway Call Center or writing to amway_pl@amway.com  and asking for the delivery change. You can:

  • Change of suggested delivery date
  • Direct your delivery to a Fermo Deposito
  • Change of the delivery address
What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Pickup Point Delivery” process?

A delivery to a Pickup Point is possible via the check out process. After selecting your delivery  adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?
Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.
What should I do if I receive a damaged item/order?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
- Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

Is there a charge to return products?

No, there is no Charge, returns are free if you send by DPD.

How can I make a return?

Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Parcel collection point. Twice a week the return parcels are shipped to the Amway warehouse.
In this process you can expect your refund between 12 and 14 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.